Shipping & returns.
Domestic & international shipping Policy
All orders are made-to-order and are usually ordered, made, and shipped out within two to four weeks of the order date. In the case there is a high volume of orders, orders will not fall within this shipping window.
All orders will be shipped via USPS. All US orders are offered free shipping.
International shipping orders have a flat rate shipping cost of $20. Unfortunately, I cannot offer a free shipping option for international orders. I’m already covering some of your shipping cost, even with you paying the $20.
I am not responsible for packages being lost due to being given the wrong address. Please ensure your address is correct in the address line before placing your order.
I am not responsible for lost USPS packages. Once the package is given to USPS, it is completely out of my hands and it is their responsibility to ensure it gets to you. Please file a claim with USPS prior to contacting me about a lost order.
I am not responsible for damaged products due to shipping. I package orders with care to ensure no packaging breakage. If a product arrives damaged, please file a claim with USPS prior to contacting me about a damaged order.
USPS Claim (US ONLY): Click Here
returns & exchanges
Due to the fact that each piece is custom-made, returns, refunds, and/or exchanges are NOT accepted. You are always welcome to resell your item(s).
What happens if my package got returned, lost, stolen, damaged, or missing?
Returned
If your item’s tracking is labeled “returned to sender (me),” “insufficient address,” “no such number,” or “no such address,” it is likely that your address was inputted incorrectly at checkout. Since free shipping is offered for all US orders, this means I initially had to cover the shipping cost to get your package to you. Because the first shipping cost comes out of my pocket, you will be asked to purchase the shipping cost through my “reship” listing. This listing will require you to input your order number (this can be found in your email).
**PLEASE MAKE SURE TO DOUBLE AND TRIPLE CHECK THAT YOUR ORDER NUMBER, AS WELL AS YOUR NEW OR MODIFIED ADDRESS, IS CORRECT AS YOU DO NOT WANT TO HAVE TO BUY THIS LISTING AGAIN!
Reship Listing (US ONLY):
Reship Listing (International):
Lost, Stolen, Damaged, or Missing
I ship all domestic (US) packages with package protection/insurance. I do NOT ship international packages with package protection/insurance due to the fact that you would have to pay double the price to have it shipped. If you are in any other country outside the US and would like to cover the extra cost of having your package shipped WITH insurance, please purchase the “international shipping with insurance” listing at the SAME TIME you purchase your item(s). I am not responsible for lost, stolen, or damaged packages. Once packages are dropped off at the post office, they are out of my hands and I am no longer responsible for what USPS does with them. With that being said, if your package turns up to be lost, stolen, or damaged, you will need to submit a claim through USPS (US ONLY). Due to your package being shipped with package protection/insurance, USPS will provide coverage for up to $5,000 worth of merchandise that is lost, stolen, damaged, or missing (US ONLY).
USPS Claim (US ONLY): Click Here
International Shipping With Insurance:
USPS Claim (International Who Paid Extra For Insurance ONLY): Click Here